In general, yes. But a picture on a screen can look a little different than the original product. This depends partly on your monitor type and settings of your monitor. But even with the best screen there will be little differens between a Picture on the schreen or a outprint on paper and the original product itself. It is therefore possible that there is a small deviation between image and original product
Dimensions can always be slightly different from what is listed on the site. The dimensions attempt to give a realistic picture of the size of the product. When a product has multiple items in a box, then the size will talk about the packaging of the product.
On each product page you can see if the product is in stock yes or no. Most of our products we have in stock and we can also deliver immediately. Is a product temporarily out of stock according to the site and you would still like to order, please give us a message at the following address: info@fantasia-speelgoed.be or by phone: +32 (0)50/780.248 and we will let you know when the product will be available again.
The first time you shop in our store, we ask you to register and fill in your personal information so we can send the ordered goods to the correct address. With every next order it is sufficient to sign in with your email and your personal password.
Using your login and password, you can easily place orders and get access to personal services from our shop. You are free to choose your password and changed it at any time. Choose a password with a number and letter combination for your own safety. Never give your login and password to third parties. We also will never ask for your password if you contact us with any question.
Your username is always equal to your email address. Choose a password with a number and letter combination for your safety. Never give your login and password to third parties. Also we will never ask for your password if you contact us with any question. You can change your e-mail address and password under "My profile" when you are logged on to our webshop.
When you receive the delivery and you notices a problem, it is best to contact us within 24 hours at +32 (0) 50/780.248 (from Tuesday to Saturday from 10 to 18h). or at info@fantasia-speelgoed.be
You can order in two ways. In our shop from Tuesday to Friday from 9.00 to 12.00 and from 13.30 to 18.30 and Saturday 9.00 to 12.00 and from 13.30 to 18.00 Online through our Online shop: www.fantasia-speelgoed.be
When you order through our online store, you will get a confirmation e-mail. This is will be automatically send by our system to your specified e-mail. So do not forget to your properly fill in your email address!
The confirmation is send automatically. It is possible that you accidentally have made a typo in your email address. Also check that the confirmation email is not in your folder with unwanted e-mail (spam). If this is not the case, contact us, we will verify if your order came properly through or not.
According to the law "distance selling" you as customer have the right to refrain from your completed purchase within seven working days after receipt, withouthaving to give a reason. If you wish to return an item, this must always be conducted in consultation. Contact us within the allowable return period through info@fantasia-speelgoed.be or by dialing +32 (0) 50/780.248 (from Tuesday to Saturday from 10 to 18h) We let you know how the return should work. Shipments unannounced returned will not be refunded! Shipping costs are not refundable.
For each article, the price including VAT is indicated. For orders of less than € 150 there will be extra shipping costs. The costs for shipping are clearly stated to you befor confirming your order. Orders over € 150 will be sent free of charge (only in Belgium
You can directly pay online for your order by credit card (Visa, Mastercard or Bancontact). Fantasia uses a secure Internet connection (Secure Layer Protocol). This makes shopping online at Fantasia 100% secure. There is also the option to pay through a Bank transfer.
You may, without giving a reason, return your order within seven days with the original packaging and in new condition, according to the law to protect consumers. You may send returns to: Fantasia 15 B-8730 Oedelem Market (Belgium) After receiving the package, we will return you the money by bank transfer.
You order for more than € 150? Then your package shipped free.For orders less than € 150 U will be charged shipping costs. These costs depend on the size and weight of your order. We try to send your order at the most affordable national rates. Thus home shopping becomes extra affordable. Think of the high gas prices, parkingfees and your precious time! Fantasia works with Taxipost Secur by Bepost.
For Belgium
<100 gr = 1.30 € <350 gr = 1.95 € <2000 gr = 5€ >10000 gr = 8.50€
For Netherlands
<100 gr = 3 € <350 gr = 6 € <2000 gr = 7.50 € <10000 gr = 8.50 € >10000 gr = 11 €
For France
<100 gr = 3 € <350 gr = 6 € <2000 gr = 10.50 € <10000 gr = 13 € >10000 gr = 21 €
For Germany
<100 gr = 3 € <350 gr = 6 € <2000 gr = 9 € <10000 gr = 10 € >10000 gr = 13 €
For UK
<100 gr = 3 € <350 gr = 6 € <2000 gr = 13.50 € <10000 gr = 21.50 € >10000 gr = 40 €
In Belgium and the Netherlands u will receive your package within five working days of receiving your payment. If you order befor 16 h and pay using the online payment platform, we ensure that your package will be sent the next day.
No problem. You may submit your address or the address of your neighbor or from your job on the order. Did you submit your own address, but you are for some reason not at home? If the package is sent by post then, the rules of the standard mail delivery apply. Is this the order sent with DPD or TNT, then the package will be offered a second time at a later date.
Yes, this is possible. Report this when placing your order. contact us so that we can agree with you about the date and time you want to collect your order. We ensure that the package will be ready for you. Take away Address: Fantasia Market 15 8730 Oedelem.
Basically, your order will be shipped when all items are in stock with us. However, if you need certain items faster than the time that we give you, than these articles will already be sent to you. The remaining articles, when they are back in stock with us will be send free of shipping costs. If after a previous order a few additional items are order, then this will be considered as a new order for which transport costs are calculated depending on the amount you pay.
Before sending all items are checked, we will also use solid package. However, if an article arrived damaged, you must inform us immediately by e-mail with pictures of the damaged article to info@fantasia-speelgoed.be. Do not throw away the packaging before that you check if the delivery is in good condition. Returns should always be In consultation with us, therefore never send a order on your own initiative back to us!
The offer in the shop is even more extensive than one the webshop. Gradually more and more articles will be added to the webshop. Are you looking for an article of a particular brand or product that you do not find on the site send us an email to info@fantasia-speelgoed.be
The shop is open Tuesday to Friday 9:00 to 12:00 and from 1:30 p.m. to 6:30 p.m. and Saturday from 9:00 to 12:00 and from 1:30 p.m. to 6:00 p.m.. The webshop is 24 hours a day available. We can talk personally on Tuesday to Saturday during the opening hours of the shop by phone +32 (0) 50/780.248
Your personal information will only be used to offer you personal service and will never be disclosed to third parties. Only if you actually indicates that you want to receive our newsletter, you will receive it by e-mail.
Using your login and password, you can easily place orders and get access to personal services from our shop. You are free to choose your password and changed it at any time. Choose a password with a number and letter combination for your own safety. Never give your login and password to third parties. We also will never ask for your password if you contact us with any question.
Your username is always equal to your email address. Choose a password with a number and letter combination for your safety. Never give your login and password to third parties. Also we will never ask for your password if you contact us with any question. You can change your e-mail address and password under "My profile" when you are logged on to our webshop.
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